Let’s start by answering the question that gives rise to this article:
Why is it important to sell through chat?
This channel has been gaining popularity and becoming essential for years. According to Hubspot, 82% of customers prefer chatting with a sales representative over calling on the phone. Forrester Research also states that 70% of companies using chat sales have seen an increase in their sales.
And if the numbers aren’t convincing enough, this is a convenient and accessible channel for customers since they can make purchases anytime, anywhere. It is a close channel that allows direct and personalized interaction, in addition to being efficient in closing sales.
To sell through chat, it is important to follow these basic tips:
- Be friendly and respectful. Customers want to feel valued and attended to.
- Provide a quick response.
- Be personal and approachable to create a relationship with customers.
- Offer relevant information and answer customer questions clearly and concisely.
- Provide solutions to customer needs.
- Be flexible and willing to negotiate.
Now, we present you with a list of 10 phrases to initiate a sales chat:
- «Hello [name]! Pleasure to greet you. Today, I want to help you find the best solution for [what they solve]. I’m ready for you to tell me what you’re looking for and provide personalized advice.»
- «Greetings! I hope you’re having a good day. I’m [Your name], and I want to help you find the perfect [product or service]. Tell me about your preferences and needs, and I’ll help you find the best option.»
- «If our product/service could tell you what it has done for our customers, it would say you’re missing a great opportunity by not being part of them yet. Can I tell you how [product/service] can help you?»
- «Hello! Have you heard about [Product/service]? If you want to know what it can do for you, leave me a message.»
- «Hello [Name]! I’d love for you to try [Product/Service]. Are you up for it? My name is [Your name], and I’m here to help you with anything you need.»
- «Would you like to be part of [company name or strategy]? Join now and enjoy the benefits of [describe the benefits].»
- «Discover the secret behind [product type], which helps you [defining feature]. What you need is just a message away; write to me, and I’ll advise you.»
- «Have you ever wondered how your life would be if you could [benefits of the product/service]? With [Product name or brand], you can achieve it. My name is [Your name], and I’d love to chat with you about this opportunity. Are you interested?»
- «We don’t need many words, just the quality of [product/service]. Let me know if you want to hear testimonials from our customers, and I’ll tell you a bit more about what it’s all about.»
- «Hello Leticia [Name]! Would you like to improve the [core of your business]? With [product name], it’s possible. Let me know if you’re interested in hearing more and getting personalized advice.»
Each example is adaptable to the needs of what you sell, your audience, and your company.
Selling through chat is an effective way to reach customers and increase sales. If your company is not using this channel, we recommend considering it.
