Did you know that 70% of customers interacting with a company via chat expect a response in less than 5 minutes? If this time frame isn’t met, 42% of them become frustrated and abandon the conversation, meaning your company loses sales.
No one wants to show interest and feel ignored. That’s why, if you’re part of a company that clearly needs to sell to be sustainable and you’re looking for ways to improve customer service, increase sales, and optimize sales processes, I’ll tell you the solution.
What is KB: Smart Chat?
KB: Smart Chat is an innovative solution that addresses these challenges and much more. In simple terms, it’s an AI-powered chat that has revolutionized how companies interact with their customers.
This tool integrates with your company’s communication channels, such as WhatsApp Business, Facebook Messenger, Instagram, and your own web chat. Through its core AI, KB: Smart Chat can understand your customers’ natural language, helping you respond to questions accurately and efficiently, and even suggesting solutions and sales opportunities.
These are the benefits you can enjoy by using KB: Smart Chat for your sales:
1. No more lost sales or angry customers. Improve customer service by allowing your company to have 24/7 support, instant and personalized responses, and the ability to quickly and effectively resolve issues.
2. It can leverage your sales by automatically identifying opportunities, storing their information for lead nurturing, and optimizing your team’s time.
3. Automate repetitive tasks, freeing up your agents’ time to focus on more complex tasks and on selling, which is the most important thing.
4. Personalize people’s experiences. Adapt customer interactions based on their history, preferences, and needs.
5. helps you collect and store invaluable information. Analyze conversations to better understand customer behavior and identify trends so you can make strategic decisions.
Pains that KB: Smart Chat relieves
1. Every product is created with the goal of becoming a solution. KB: Smart Chat addresses some of the most common challenges facing companies today, such as:
2. Lack of staff to handle customers: This tool can help your team manage multiple chats simultaneously, making even a small team truly productive.
3. Slow response times: By providing instant responses, it reduces customer frustration and improves the overall experience.
4. Inability to personalize the experience: Now you can truly know your customer and not miss any important data, which greatly helps in your marketing strategies, sales campaigns, and after-sales service.
5. Lack of information: You can fill your CDP with just a few clicks, in seconds and without leaving the chat. No more lost information, and your team won’t waste time entering manual data.
KB: Smart Chat can be used in a variety of situations, including Customer Service, Sales, Marketing, and even has a space for your team to stay in touch internally without risking your company’s information.
Autolarte Chevrolet’s experience with KB: Smart Chat
Now, if this is what you can achieve with the tool, imagine what you could accomplish if you connect and empower it with me, Biky Greenberg.
So, you know… If you’re looking for a way to improve customer service, increase sales, and optimize your processes, KB: Smart Chat is the perfect solution for your sales team.
Schedule your demo and discover how to innovate in your digital sales.
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