Artificial intelligence has entered the sales world, introducing a new tool created by Keybe: AI sales agents with personality. But what sets an AI sales agent apart from a human sales representative? And most importantly, what is the role of each in the sales process?
But first, we must warn you that we might have lied a little in the title of this article because you’ll find that one can’t deliver results without the other.
AI Sales Agents: The New Automation Force that Doesn’t Lose the Human Touch
AI sales agents are designed to be trained by the best salespeople and capable of engaging in human-like conversations while automating sales tasks.
Their main features are:
- High responsiveness. They can handle multiple clients simultaneously, 24/7, without needing rest.
- Consistency. They always deliver the same information and maintain a consistent tone that aligns with your brand, products, or services.
- Continuous learning. They can learn from every interaction and improve over time, much like a human, but their learning curve is shorter.
These agents, for instance, can answer frequently asked questions about a product, schedule demos, and even close sales.
Human Sales Representatives: Emotional Intelligence
Human sales reps bring unique value that AI has yet to replicate, though our AI agents are getting close:
- Empathy and connection. They can understand the emotional needs of customers and build long-term relationships.
- Adaptability. They can handle unexpected situations and personalize their sales approach.
- Expert negotiation. They excel at negotiating and closing large deals.
For example, they can close a complex sale over the phone by understanding and strategically addressing each objection.
The Perfect Combination: AI and Humans Working Together
The key is to combine the strengths of both. While AI sales agents handle repetitive, high-volume tasks, human reps focus on more complex and strategic interactions.
Why can’t humans be replaced by AI?
- Customers value human interaction and the ability of salespeople to understand their individual needs.
- Many sales require a human touch and negotiation skills that AI has yet to fully replicate.
- Humans can think creatively and develop new sales strategies.
Furthermore, the numbers speak for themselves:
| Characteristic | Humans without AI | Humans with AI |
| Chats handled per day | 30 | Unlimited |
| Simultaneous chats | 5 | Unlimited |
| Close rate efficiency | 20% | 80% |
| Availability | 8 hours a day, 5 days a week | 24/7 |
In conclusion, we want to emphasize that AI sales agents are not a threat to human jobs but an opportunity to improve the efficiency and productivity of sales teams.
By combining human skills with the power of AI, businesses can achieve extraordinary results. Instead of seeing AI as a replacement, we should view it as a complement that allows human sales reps to be more efficient and effective.
By freeing salespeople from repetitive tasks, AI enables them to focus on what they do best: building relationships and closing big deals.If you want to hire your own AI sales agent and increase your chat sales by up to three times, we invite you to meet Biky and our other agents ready to be hired.
